Complaints Procedure

Aydin and Bright Solicitors are committed to high quality legal advice and client care, therefore if something goes wrong, we need you to tell us about it. If you are unhappy about any aspect of the service you have received, please contact the fee earner dealing with your matter. If they are unable to provide a solution, then please contact Ms Aynur Celik on  or by post to 419 Lordship Lane, London N17 6AG, who will be available if the matter wasn’t resolved to the satisfaction of both you and this firm. You may also request to see our Complaints Handing Policy. 

All solicitors must attempt to resolve problems that may arise with their services. We have eight weeks to consider your complaint. It is therefore important that you immediately raise with us any concerns you may have. We would be disappointed if you thought that you had reason to be unhappy with the service that we are providing. 

If you are not satisfied with the handling of your complaint you may consult the Legal Ombudsman of PO Box 6806, Wolverhampton, WV1 9WJ and by telephone on 0300 555 0333. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.